Caltech Library Service Portal
  1. Caltech Library Service Portal
  2. Library Technology Helpdesk (IT)

Library Technology Helpdesk (IT)

Welcome! All technology-related issues can be raised here, or by emailing helpdesk@library.caltech.edu

  • 1. Common Requests

    Get IT help, Request a new account
  • 2. Logins and Accounts

    Fix an account problem, Get a guest wifi account, Set up VPN to the office, Request admin access, Request a new account, Onboard new hires
  • 3. Computers

    IT Help, Get IT help, Desktop/Laptop support, Request new software, Request new hardware
  • 4. Applications

    Request new software
Powered by Jira Service Management
{"xsrfToken":"52633b9d5008928089c8a3e80854b2c794f12c71_lout","branding":{"id":"8","key":"lit","name":"Library Technology Helpdesk (IT)","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNWNmNmRmYS1iOGE2LTRmYjItOWYxZC0wNTIwODg2ZTc5OTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgiOlsicmVhZCJdfSwiZXhwIjoxNzQ3Mjk1MDExLCJuYmYiOjE3NDcyOTQ0MTF9.HNzpapk3hu_-Hby6rHTcAIsI5ZkYAXRtoZ7eZdwJPfs&client=b5cf6dfa-b8a6-4fb2-9f1d-0520886e7998&mode=fit","logoId":"8","isLogoAvailable":true,"helpCenterTitle":"Caltech Library Service Portal","sharedPortalName":"Caltech Library Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Caltech Library Service Portal","sharedPortalName":"Caltech Library Service Portal","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#de5f1b","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"lit","projectId":10501,"serviceDeskId":8,"name":"Library Technology Helpdesk (IT)","description":"<p>Welcome! All technology-related issues can be raised here, or by emailing helpdesk@library.caltech.edu</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"63","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10810,"iconUrl":"https://caltechlibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[32],"key":""},{"id":"57","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10820,"iconUrl":"https://caltechlibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10820","groups":[33],"key":""},{"id":"58","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10828,"iconUrl":"https://caltechlibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10828","groups":[33],"key":""},{"id":"56","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10827,"iconUrl":"https://caltechlibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10827","groups":[29,32],"key":""},{"id":"70","name":"IT Help","descriptionHtml":"","callToAction":"IT Help","introHtml":"<p>If you need some form of IT help with Caltech Library resources.</p>","icon":10832,"iconUrl":"https://caltechlibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[32],"key":""},{"id":"62","name":"Onboard new hires","descriptionHtml":"","callToAction":"Onboard new hires","introHtml":"<p>Request access for new employees.</p>","icon":10804,"iconUrl":"https://caltechlibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10804","groups":[33],"key":""},{"id":"61","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10831,"iconUrl":"https://caltechlibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10831","groups":[29,33],"key":""},{"id":"60","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer JIRA.</p>","icon":10825,"iconUrl":"https://caltechlibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10825","groups":[33],"key":""},{"id":"66","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10818,"iconUrl":"https://caltechlibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10818","groups":[32],"key":""},{"id":"65","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10837,"iconUrl":"https://caltechlibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10837","groups":[30,32],"key":""},{"id":"59","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10834,"iconUrl":"https://caltechlibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10834","groups":[33],"key":""}],"reqGroups":[{"id":29,"name":"1. Common Requests"},{"id":33,"name":"2. Logins and Accounts"},{"id":32,"name":"3. Computers"},{"id":30,"name":"4. Applications"}],"orderMapping":{"32":[70,56,63,65,66],"30":[55,65,68],"31":[55,67],"29":[55,56,61],"33":[57,58,59,60,61,62]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNWNmNmRmYS1iOGE2LTRmYjItOWYxZC0wNTIwODg2ZTc5OTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcyOTU2MTEsIm5iZiI6MTc0NzI5NDQxMX0._jO-5WsM_PEwSQZjfYkHQ_Jgl0zn1FDC2B9Iemw2z5s","targetCollection":"upload-project-10501","endpointUrl":"https://api.media.atlassian.com","clientId":"b5cf6dfa-b8a6-4fb2-9f1d-0520886e7998","tokenDurationInMins":20}},"sharedPortal":{"name":"Caltech Library Service Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://caltechlibrary.atlassian.net/wiki","kbLinkDomainURLs":["https://caltechlibrary.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=caltechlibrary","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"52633b9d5008928089c8a3e80854b2c794f12c71_lout","baseUrl":"https://caltechlibrary.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://caltechlibrary.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b5cf6dfa-b8a6-4fb2-9f1d-0520886e7998","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bca04f82f81946b189cbb6ca6563110a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}